AI Solutions
For Australian Insurance Brokers
Streamline your operations, client engagement, and compliance - built into the tools you already use.
How AI Can Help Your Insurance Brokerage
The Clutch AI Readiness Quiz shows where your brokerage is losing time, leads or revenue, and where AI would make the biggest impact first.
Take the AI Readiness Quiz →01
Your AI Readiness Score /100
02
Your Recoverable Revenue
03
Your Custom AI Plan
How We Help
- Renewal Management
- 24/7 Call Capture
- Lead Nurture
- DB Reactivation
- Claims Intake
- Client Comms
- Client Onboarding
The broker problem
Renewals are the lifeblood of a broking business.
A typical broker has hundreds coming up every year. They need to contact the client 60-90 days out, check if anything has changed, go to market, present options, and get the client to confirm. Most brokers miss the early contact window and end up doing it at the last minute - or worse, the client gets poached by a competitor who called first.
Step 1: SMS Agent
Triggers 90 days out: “Hi [name], your [policy type] renews on [date]. Has anything changed in your business this year?”
Step 2: Outbound Calling Agent
Follows up if no reply, or calls to capture what’s changed and brief the broker.
Step 3: Admin Automation Agent
Logs everything, updates the CRM, sets a task for the broker to review and go to market, sends internal reminders as the renewal date approaches.
Step 4: Email Agent
Sends the formal renewal presentation once the broker has quotes ready.
You Do
Review quotes, make the recommendation, have one conversation with the client. Everything else is handled.
The broker problem
Every missed call is a missed opportunity - or a client in crisis.
A business owner has a claim event at 7pm on a Friday. A new prospect googles brokers on a Sunday morning and calls the first number. The broker's phone rings out. That lead - or that stressed client - goes to someone else. SME brokerages especially have no one answering outside 9-5. That window is where business is won and lost.
Step 1: Inbound Voice Agent
Answers every call, any time, in a natural Australian voice. Identifies if it’s a new lead, existing client, or claim. Books callbacks for urgent matters, takes messages for routine ones.
Step 2: SMS Agent
Sends an immediate confirmation: “Thanks for calling [Brokerage]. We’ve got your details and [broker name] will call you [time].”
Step 3: Admin Automation Agent
Logs the call details, creates a CRM task, routes it to the right person based on what the caller needed.
You Do
Wake up Monday with a prioritised list of calls to make, full context on each one. No leads lost to voicemail.
The broker problem
Most sales happen on the 4th-7th contact. Brokers rarely make it past the 2nd.
A prospect enquires, the broker quotes, and then silence. The broker means to follow up but gets buried in renewals and claims. The prospect got three quotes and went with whoever called them back first. The follow-up problem isn't a motivation problem. It's a capacity problem. There's no system.
Step 1: Outbound Calling Agent
Calls the prospect 24-48 hours after a quote is sent: “Hi, just following up on the quote – did you get a chance to look it over?”
Step 2: SMS Agent
Runs in parallel: “Hi [name], just checking you received your quote. Any questions? We can schedule a call if you’d prefer.”
Step 3: Email Agent
Runs a structured follow-up sequence – day 1, day 4, day 10 – with educational content about why the cover matters, not just “did you see the quote?”
Step 4: Admin Automation Agent
Tracks where each quote is in the pipeline, escalates to the broker when someone engages, marks as NTU if no response after the full sequence.
You Do
Talk to people who are actually warm. Stop chasing cold leads manually.
The broker problem
Every brokerage has a CRM full of dormant revenue they've written off.
Past clients who left. Old leads who never converted. Contacts who just went quiet. That database represents real revenue - but nobody has the time to work through it manually, and a mass email blast does more harm than good. The money is there. It just needs the right approach to wake it up.
Step 1: Database Reactivation Agent
Segments the list & clean the data – past clients, old leads, lapsed policies, contacts with no activity in 12+ months.
Step 2: SMS Agent
The first touch – short, personal, low pressure: “Hi [name], it’s been a while since we worked together. We’ve been helping businesses in [industry] review their cover lately – worth a quick chat?”
Step 3: Outbound Calling Agent
Follows up the engaged leads – anyone who replied or responded positively.
Step 4: Email Agent
Runs a slower nurture track for the ones who didn’t respond to SMS but are still worth warming up.
Step 5: Admin Automation Agent
Logs all activity, removes unsubscribes, surfaces the hot ones to the broker.
You Do
Take meetings the agents have already warmed up. Pick up revenue from a database you'd written off.
The broker problem
Claims are high stress. Getting the details wrong at FNOL stage causes problems all the way downstream.
The client is panicked. The broker needs to capture accurate information quickly, work out which policy applies, and manage the client's expectations - often outside business hours. A missed detail or misunderstood coverage at first notice of loss can delay the claim, frustrate the client, and damage the insurer relationship. Speed and accuracy both matter, at the worst possible moment.
Step 1: Inbound Voice Agent
Answers the call, identifies it as a claim, keeps the client calm, and walks through a structured set of questions – what happened, when, what’s been affected, what policy they hold.
Step 2: SMS Agent
Follows up after the call: “Thanks [name], we’ve logged your claim details. [Broker] will contact you by [time] with next steps.”
Step 3: Admin Automation Agent
Creates the claim file in the CRM, populates it with everything the voice agent captured, assigns it to the right broker, sets follow-up reminders at key stages.
You Do
Receive a fully briefed claim file. Make one informed call to the client and one to the insurer. No scrambling.
The broker problem
Brokers go silent after lodgement - and silence turns into complaints.
Once a claim is lodged, the client wants to know what's happening. But the broker is busy managing the insurer, gathering documents, and handling new work. Update calls slip. The client feels forgotten. A claim that was handled well becomes a complaint because nobody called back. Communication is where client relationships are made or broken.
Step 1: Admin Automation Agent
Tracks the claim status and triggers communications at each stage – lodgement confirmed, assessment underway, decision made, settlement processed.
Step 2: SMS Agent
Sends short, reassuring updates at each milestone: “Hi [name], just to let you know your claim is with the assessor. Expected timeframe is [X]. We’ll update you as soon as we hear back.”
Step 3: Email Agent
Sends more detailed updates when documents are needed or decisions are made – clear, plain English, no insurance jargon.
Step 4: Outbound Calling Agent
Handles check-in calls at key points for high-value or complex claims where a human touch matters but the broker’s time is limited.
You Do
Handle the decisions and the hard conversations. The routine updates run themselves.
The broker problem
Onboarding a new client is slow, manual, and things get missed.
When a new client comes on board, there's a lot of information to gather - business details, existing covers, claims history, risk profile. Most brokers do this in a long phone call, taking notes by hand, then manually entering everything into the CRM. It's slow. Things get missed. The submission goes to the insurer with gaps. And the new client's first impression is a disorganised intake process.
Step 1: Email Agent
Sends a structured onboarding sequence with links to intake forms, explaining what’s needed and why – so the client arrives prepared.
Step 2: SMS Agent
Nudges them to complete anything outstanding: “Hi [name], just a reminder to complete your risk profile so we can get your cover sorted.”
Step 3: Inbound Voice Agent
Handles the intake call – asks the right questions in the right order, captures answers, handles simple clarifications, and logs everything.
Step 4: Admin Automation Agent
Takes everything captured and builds the client file, creates the submission draft, sets reminders for the broker to review before going to market.
You Do
Review a complete client file rather than build it. Your first real conversation is about coverage strategy, not data collection.
Integrations
+ your stack
How We're Different
Sell you a platform
Make you migrate your data
You train the software alone
One product for everyone
Disappear after onboarding
How It Works
01
Take the AI Readiness Quiz
Identify where your biggest opportunities lie.
02
We Map the Gaps
Calls, leads, admin, database, follow-ups, bookings, handovers, and reporting.
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We Build Your System
Configured around your business, processes, and tools.
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Clutch AI Goes Live
Calls answered, leads followed up, admin starts moving.
05
Track Results
Bookings, replies, reactivated contacts, time saved, and revenue recovered are reported clearly.
Who we work with
Built for Australian insurance SMEs.
You have 10-500 staff.
You run on broker software, CRMs, email, and spreadsheets.
You know AI should help, but don't know where to start.
You want a partner, not another vendor.
Why SMEs Need a Niche AI Partner
Lower Costs
Affordable subscription designed for small brokerages without enterprise complexity.
High Impact
Optimise operations, client engagement, and compliance with targeted AI.
Process-Driven
Built around your processes, clients, and tools for maximum efficiency.
We're local
Your data stays in Australia.
We understand APRA, ASIC, NIBA, and the General Insurance Code of Practice without needing them explained. We answer the phone in your timezone.
The big international AI companies don't understand Australian insurance. They understand insurance in general, which isn't the same thing.
Frequently Asked Questions
Do we have to change any of our existing software?
No. We work inside what you already use – your broker system, your CRM, your email, your document storage. The AI sits behind the scenes.
How much does it cost?
The quiz is free. Custom AI builds typically range from $8,000 to $15,000 depending on scope. Then we stay on as your AI partner, working with your team on an ongoing basis to improve performance, catch new opportunities, and make sure the results keep compounding.
What if it doesn't work?
We define the success measures with you upfront, and we only consider a project done when we’ve hit them.
Is our data safe?
Yes. We follow Australian data residency rules, we sign NDAs if required, and we can work entirely within your own infrastructure. We’re happy to walk your IT or compliance team through the details.
How long until we see results?
Once we go live, the results are immediate. The AI is working from the moment it’s switched on.
Do we need an IT team to manage this?
No. That’s why we stay on. We handle the maintenance, the tweaks, and the improvements. Your team uses it. We keep it running.
Let's Build Your AI Advantage
Take the AI Readiness Quiz and see what Clutch AI can do for your brokerage.